Double Charged

Cartrack sent me a link, twice, to make payment on an unpaid debit order, but both times the link did not work. I made payment via EFT on the FNB app, which forced me to pay using the Public Recipient account, and which had no option to conduct an immediate payment. I made payment on the 28th of August around 9a.m., after you called me twice demanding that I pay. Then on the 30th of August, you debit my account again. May you please refund me my money.