Double billing

I had the device installed in the 5th of May 2024. I was charged pro-rata which I paid via the link sent by them, my first debit went through on the 22 of May and on the 24th of the same month they debited the pro-rata amount again. I called them and the person who assisted told me to top up on the wrongly debited amount so that it can be used as the June subscription.

I transferred the top up and another 100 so they say on the 15th of June. Last of last weekend I received 3 emails telling me that my account is in arrears then later debited R94 on my account. I have called account department countless times and each person I find keep telling me that there was double billing and they’ll get it sorted out. I called again today to check if it was sorted and was told that this month payment have already reflected on their system as they were owing me R199. To my surprise,just two hours ago they debited again 😢😢😢😢😡hauwa I’m so disappointed honestly,we’ve been together for 2 months but I’ve called their account department more than I expected.