SS
Shane S

1 reviews | Active since Dec 2011

29 Jan 2025, 19:15

DONT USE THEM THEY TECHNICIANS MESSED UP CAR WONT START

I am so disappointed in CAR TRACK I have just decided to give them a second chance to in install their units in 8 vehicles. I received after 12:00 my contract agreement and according to me everything is done and dusted, to my surprise I received a call from the technician after 16:00 they want to tow my vehicle I told them no there is nothing wrong with the vehicle. I sent an alert to CAR TRACK as I got nervous as a few days before they installed a Unit in one of my busses and to my surprise it has never happened in the last few years strange someone tried to steel the the vehicle( Go on YouTube and search tracking companies and hijackings). So Yes I was ****ked when there was a problem with this vehicle now and I called the call centre no one is of any help and they just shout in your ear everyone knocks of at 17:00. I even emailed Wisani who sold me the product and have gotten no response. But boy can they harass you with sms s and calls on weekends early and Sunday mornings so much so to a point that I almnost blocked them if it was not for the installation of the units I probably would have. I was told that a technician is working on the car to fix the problem I sent one of my staff to go and have a look no one was on site. I called the technician and first he did not want to answer until he realized I wont stop calling. His supervisor told him to leave and come back in Morning after I told them the vehicle needs to go to Port Elizabeth tomorrow a 10 hour drive and still be busy with clients till somewhere in February none of them were concerned and just have this not my problem attitude. I do understand why you have taken your Google reviews off. I will make my experiences trend on Tik Tok and other media platforms as this is ********* business practice, How can you have no Manager on duty for emergencies, Why cant your technicians sort it out now its a huge expense which I will held you liable for and legal fees which I will have to claim afterwards.. Please cancel the other two cars that you still need to fit devices in as I do not trust you and your Company at all. I do wish I can help others to not fall in this trap. Pictures and videos to be loaded on social media platforms

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Replies (2)
Cartrack
Cartrack's reply29 Jan 2025, 19:35
Official
Good day,

Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.

Kind regards
The Cartrack Team
SS
Shane S's update30 Jan 2025, 15:49
Reviewer Update
I am still waiting and call the whole day my vehicle has not been attended to. I have received nothing from this company apart from the above generated message. Please advise who will refund for the rental now my car still broken Wisani Ngomana is no where to e found or contact together with Johnathan.