Don't use Cartrack for camera solutions

I joined cartrack as the preferred choice for my transport company, it started of well but now as I'm getting bigger I'm struggling to get assisted with my camera support. My camera somedays works and somedays not. I'm not happy because I depend on the system working to manage my fleet, I understand if signal is bad it can be down for an hour or two but every day I can not accept. But the worst is if you try phone for assistance, it does not exist. I challenge anyone to call cartrack phone desk *** to ask for camera support or call cartrack camera support *** and find any help or assistance. I call every day of the week every hour and either no one answers or if I do manage to find someone they can't assist or they say they will call back, no one calls back. I've even managed to replace one of my cameras a few days ago (after hours and days of calling) and still does not work. My only thought is I need to start shopping around because cartrack is not serious about keeping clients happy. And I truly believe their camera department is a mess, no one manages it. Or they are so under staff. But if Cartrack can not look into their camera support team they will fall big on sales as me and including others will resort to self managed cameras or alternative companies.