NN
Nomz N

1 reviews | Active since Nov 2021

09 Nov 2021, 09:21

DONT TAKE THEIR DEVICE TOTAL *****

I phone cartrack about a panic button which does not work in Sunday, the person said to me they would reboot the system and get back to me but they didnt I phoned again the person seemed irritable and said they have booked for a repair which should happen in 24hrs, I phoned on Monday and spoke to Nompumelelo P she said the repair is now booked and I should phone car track on a monthly basis to check if my device still works😳, and she promised me that someone would call me back to confirm the repair AGAIN no phone call. I phoned this morning and was told no repair was booked and I need to pay R600 if I want the device to be repaired. I mean all this back and forth now I dont know what is the right information totally unacceptable

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Replies (2)
Cartrack
Cartrack's reply09 Nov 2021, 09:40
Official
Good day, 
We note your concern. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified. 

Kind regards 
The Cartrack Team 
NN
Nomz N's update11 Nov 2021, 09:12
Reviewer Update
Please advise when you plan to investigate because I reported the issue on Sunday followed up on Monday and Tuesday till this day there has been no response from you and it was said to me that you respond within 24 hrs