DON'T SIGN A DEBIT ORDER MANDATE WITH CARTRACK!!!

When I signed up with car track it was on a promotion that for the first 3 months it's free due to me being a capitec client. From the first month they deducted every month and I kept on reversing the deduction. I let this slide. So now they deducted my month subscription when my funds wasn't in the account I then called and asked to pay the subscription directly to Cartrack which I then did and was asvisee because I paid it it won't be deducted. Turns out this was not the case Cartrack then deducted the subscription twice on the 28th and 29th September twice in one month and a day after eachother and bear in mind I also made payment. When calling their accounts department today 30 September 2023 I was informed that those deductions does not reflect on their side yet and I must wait till it does and once it does the refund takes 14 working days. This is a huge concern for me because you are instructed to do a debit order mandate when signing up but this then gives right to deduct money which now shows me they just deduct whenever they want to and when you query you must adhere to their policies that you must wait 14 days which I feel is ridiculous because in a space of a day they casually deducted money without authorisation and now I must wait for my own money to be paid back to me. To anyone out there if signing with them refuse the debit order mandate and rather pay them because this is not professional and when I said I did not give authority to deduct twice in one month I was told I gave them right when I signed the mandate. I'm am extremely unhappy with the way my account has been dealt with from the very beginning I signed up with Cartrack just deducted from my account they way they feel fit and the I still nee to wait for them for their refund policy to kick in. DON'T SIGN A DEBIT ORDER MANDATE WITH THEM!!!!!