HM
Hlumelo M

1 reviews | Active since Jan 2019

30 Aug 2022, 10:57

Don't fall for the Cartrack R150 000 recovery ****, they will find a way not to pay you!

Don't fall for the Cartrack R150 000 recovery ****!

My vehicle was ****** and not recovered back in January of 2022, I called Cartrack to find out about a replacement and was told to allow them time to search for the vehicle, and by March was told to allow them at least 6 months to recover the vehicle before enquiring about the recovery Warrantee, Called them after the 6month period and constantly got told I would be called back either I had called too early in the morning or people from the relevant department were unavailable at the time. also informed that I'd be called back. but this did not happen. I have now followed up and am told that I did not report the incident within 30 days by a Kemiso Molefe and that I wasn't testing the unit on a quarterly basis....my small business' vehicle is gone, all I am left with is Cartrack terms and conditions and un empathetic staff members from Cartrack.

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Replies (1)
Cartrack
Cartrack's reply30 Aug 2022, 11:16
Official
Good day,
 
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.

Kind regards 
The Cartrack Team