Don’t care attitude service and ****s

I am very disappointed with this company!!!! I’ve been a client for many year and yoh my grieve started when I wanted to cancel the contract because I no longer need the device because the car is sold They told me that I must still pay at for an added carton that was added as additional for the next two year. I explained I was not told that it’s a three year contract and requested call recording that was more than two weeks ago no one has reached out To my surprise I was double debited and when I call they tell me I was debited correctly but when I sent and email to account I was told the other invoice will be credited different feedback!!!! I called again this morning the agent sounded annoyed and impatient telling me that I shouldn’t be refunded contrary to the email proof I have When I asked for team leader for the person that rep**** to my email he refused to give the email address or even to transfer me He told me he is putting me through to queries, my call was not transferred but dropped!!!!! What is this??? Why am I being treated like this?????