BM
Brendon M
1 reviews | Active since Sept 2020
01 Jul 2025, 16:50
Don’t be fooled by advertising, they don’t know what they doing
Don’t be fooled by the advertising, to take your money is nice but to cancel is a headache.
I was told that I can not make any changes to the account because I’m not the account holder. Spoke to an agent Ms. Jessica Mtshubungu who advised my that I was not possible for me to add my sisters car on my wife’s policy when she was in Saudi Arabia. When I called and requested that it be removed, I was told no the policy cannot by cancelled. So even if someone calls with your id number, they can just add any amount of vehicles on your account. The policy hold means nothing.
Helpful (0)
Replies (3)0
Replies (3)Cartrack's replyOfficial
01 Jul 2025, 17:03Good day Brendon,
Thank you for contacting Cartrack and making us aware of this issue. Please accept our most sincere apologies for the inconvenience caused. An investigation has been launched and we remain confident that this matter will be clarified.
Kind regards,
The Cartrack Team
Thank you for contacting Cartrack and making us aware of this issue. Please accept our most sincere apologies for the inconvenience caused. An investigation has been launched and we remain confident that this matter will be clarified.
Kind regards,
The Cartrack Team
Cartrack's reply01 Jul 2025, 17:03
Official
Good day Brendon,
Thank you for contacting Cartrack and making us aware of this issue. Please accept our most sincere apologies for the inconvenience caused. An investigation has been launched and we remain confident that this matter will be clarified.
Kind regards,
The Cartrack Team
Thank you for contacting Cartrack and making us aware of this issue. Please accept our most sincere apologies for the inconvenience caused. An investigation has been launched and we remain confident that this matter will be clarified.
Kind regards,
The Cartrack Team
BM
Brendon M's updateReviewer Update
01 Jul 2025, 17:05I need the recording of my call with Ms Jessica
BM
Brendon M's update01 Jul 2025, 17:05
Reviewer Update
I need the recording of my call with Ms Jessica
Cartrack's replyOfficial
01 Jul 2025, 17:21Good day Brendon,
Please note that you may visit your nearest Cartrack branch in order to listen to any call recordings with the account holder. The calls will then be played to you as per your request.
Kind regards,
The Cartrack Team
Please note that you may visit your nearest Cartrack branch in order to listen to any call recordings with the account holder. The calls will then be played to you as per your request.
Kind regards,
The Cartrack Team
Cartrack's reply01 Jul 2025, 17:21
Official
Good day Brendon,
Please note that you may visit your nearest Cartrack branch in order to listen to any call recordings with the account holder. The calls will then be played to you as per your request.
Kind regards,
The Cartrack Team
Please note that you may visit your nearest Cartrack branch in order to listen to any call recordings with the account holder. The calls will then be played to you as per your request.
Kind regards,
The Cartrack Team
