1 reviews | Active since Dec 2018
Doesn't the POPI act protect consumers from this harassment?
Cartrack tried to debit my account the day before my payday. I incurred bank charges for a returned debit order and they won't take accountability for it. That's fine. On Tuesday 27 February 2024 I agree to a resubmission mandate for the same or next day. So they were supposed to collect the money. Cartrack only collected the money on 1 March 2024. From 27 Feb, till today 4 March 2024... Cartrack has been calling me as early as 7am daily and sometimes even 3 times a day. I tell each person I speak to this story and request Cartrack to stop calling me. Today they even sent me a WHATAPP... For an account that is already up to date. I have been requesting, since last week for them to remove my number from their database if noone can stop the calls as *THEY ARE AUTOMATED*. This is down right harassment and it is really traumatizing. I don't even have the car anymore, it was written off in December last year.
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards
The Cartrack Team
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards
The Cartrack Team
