Does not inform of additional fees

On the 2021/01/05, I requested a quote for tracker on my sceond car from Car Track, seeing that I am an existing customer. I was informed of a package for R 149 p/m with the R 150k warranty. I accepted the quote for the second car and asked them to schedule an appointment for fitment the next day. I also asked to amend the existing deal on my first car and asked the consultant to send me to a department that will assist with the amendment. I was transferred from pillar to post and eventually the last consultant dropped the call on me.

Upon checking my internet banking to approve the Debicheck request from Car Track. I found that the amount was not as quoted to me, infact it was double (around R 312,00). What upsets me is that I was not informed about this. Also, when reading the compliants on social media, it looks like the R 150k is a ****.

I no longer want the tracker and I have rejected your debit order of R 312,00. (Bare in mind that this amount does not include my first car).

I want someone to contact me as soon as possible because I want to cancel my first contact with you and you need to confirm that the application for the second car did not go through, since it would be an unauthorised transaction.

I keep calling your call centre and all I hear is an automated voice explaining your company's processes etc. Not actually going through to a consultant.