Do you know your customers?

Cartrack keeps calling me and messaging me to sell me their product. This would be fine if it wasn’t for the fact that I have been a Cartrack customer since 2021. How is this supposed to instil trust in me that they will be there for me if things do go wrong if they don’t even know that I am an existing customer? Despite the fact that I pay every month faithfully and have access to the app (which has my vehicle details and current location). Maybe figure out who your existing customers are and try not to cold call/ message them trying to sell your services. It makes it seem like you don’t have a clue. Not only that, but it fills me with untold gratitude to learn that if I sign up as a new client now I will need to pay less than half of what I have been paying for the last 4+ years as an existing client. Maybe I should take you up on the offer and join up as a ‘new’ client- I could save myself some money. Alternatively, I could find a tracking company that actually knows who it’s clients are and who charges them all the same for the service they offer!!