Do NOT take a contract with these guys!

We sold our car in December, called Cartrack to cancel the contract on the 13th of December. We were told this was done and were sent a confirmation letter to that effect. We were also asked to pay a R2600 cancellation fee, which was immediately done. In January and February we were debited AGAIN for the monthly fee. We called back and were told that the contract wasn't properly cancelled (even though we received a letter that it WAS cancelled). They then cancelled on the spot, promised to send a new letter and to refund the debits made in error. We did receive another letter of cancellation on the 3rd of March, however no word about a refund. The system states that we only cancelled on the 3rd of March, so every operator we speak to is unwilling to engage or assist. When they look back at previous comments they realise errors were made and we should receive a refund. When we ask for confirmation thereof, we are simply told: "Just call back tomorrow". We have spent ridiculous amounts on these phone calls, why on earth should we call back for you to do your job??

Guys - if anyone is ever considering a contract with Cartrack we would strongly advise against it! Their customer service is absent, their operators are rude, hang up in the middle of calls when they realise mistakes have been made, and simply can't or won't assist. What a garbage company.