FJ
Firoza J

1 reviews | Active since May 2017

17 Oct 2025, 10:45

DO NOT MAKE USE OF THEIR SERVICE!

Despite my premium being a debit order, I still had a balance of R 77.80.

Since 06/10, their collections department called me and I though I was unable to speak (I also have a job) I asked them to send me an email. Their agent then threatened me with 'if you car gets ******, dont expect us to help you'

Furious, I sent an email to the group telling them about my experience & providing them with proof of the debit orders. To date, I have not been called by anyone.

16/10 they called and finally the statement was emailed @07H36AM. I had a look at it & saw there was a balance of R 77.80.

At 08H34, I rep**** to *** with the statement as well as POP.

17 Oct, the calls started again, to which Tebogo S rep**** that it takes 24-72 hours for them to respond. If that is the TAT, where is my call I requested since 06 October? And why are you not checking your emails BEFORE making contact with me again?

0
Replies (2)
Cartrack
Cartrack's reply17 Oct 2025, 10:52
Official
Good day,

Thank you for bringing this issue to our attention. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.

Kind regards
The Cartrack Team
FJ
Firoza J's update17 Oct 2025, 14:27
Reviewer Update
Are you sure you are looking into this? Your people called me again.

This is HARRASMENT and I WILL LAY A CHARGE AGAINST YOUR COMPANY!