LM
Lennox M

1 reviews | Active since Jul 2018

24 Nov 2020, 15:08

Do not install Car track's tracker in your car, you will pay until you die

I had cartrack installed a tracker in my car, so I had 24 month contract which turned 36 months according to them, anyway I called to cancel I paid the cancelation fee at the time in 2018. It was quiet I did not hear from them until the beginning of the year 2020 which I was told I owed them money which it was at the time R2200, I explained what happened to the person who called she checked and confirmed my story. It was only week then I had to explain myself again to another call center agent which I told her to go through the previous recordings to save her time and mine. This is the game they have been playing until to date, they call at least 5 to 10 times a day including week ends and apparently I owe them now almost R4000. I don't even think they do keep the voice recordings or they do record at all. The contract was cancelled in 2018.

0
Replies (3)
Cartrack
Cartrack's reply24 Nov 2020, 15:11
Official
 
Good day,
 
We note your concern. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be resolved. 

Kind regards 
The Cartrack Team 
LM
Lennox M's update24 Nov 2020, 15:30
Reviewer Update
I certainly hope so
LM
Lennox M's update28 Nov 2020, 11:21
Reviewer Update
I have been waiting for cartrack to give me a feedback, instead I have received several calls now from the collection agency. This is exactly the ignorance I have been talking about from cartrack.

Below is their response on 24 November 2020

Good day,

We note your concern. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be resolved.

Kind regards
The Cartrack Team