HT
Hans T
1 reviews | Active since Oct 2022
26 Oct 2022, 07:20
Ditch Cartrack
Please save yourself the frustration of dealing with Cartrack. Their tracking devices are as useless as their service is appalling. Had three units replaced in as many years and none of them ever worked. When requesting the unit to be tested, there is slow response and no follow up.
Helpful (0)
Replies (2)0
Replies (2)
Cartrack's replyOfficial
26 Oct 2022, 09:35Good day,
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards
The Cartrack Team
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards
The Cartrack Team
Best regards,
Cartrack's reply26 Oct 2022, 09:35
Official
Good day,
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards
The Cartrack Team
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards
The Cartrack Team
Best regards,
HT
Hans T's updateReviewer Update
31 Oct 2022, 08:07Good day
The matter has still not been resolved. Cartrack only phoned at 17:30 on 26/10/22 to ask if the vehicle was available on 27/10/22, but for what purpose was not established. I cancelled the subscription and demanded the unit be removed, yet the debit order was still collected by Cartrack for November. I've already had my insurer amend the policy to waive the need for a tracking device and want the tracking device removed asap.
The matter has still not been resolved. Cartrack only phoned at 17:30 on 26/10/22 to ask if the vehicle was available on 27/10/22, but for what purpose was not established. I cancelled the subscription and demanded the unit be removed, yet the debit order was still collected by Cartrack for November. I've already had my insurer amend the policy to waive the need for a tracking device and want the tracking device removed asap.
HT
Hans T's update31 Oct 2022, 08:07
Reviewer Update
Good day
The matter has still not been resolved. Cartrack only phoned at 17:30 on 26/10/22 to ask if the vehicle was available on 27/10/22, but for what purpose was not established. I cancelled the subscription and demanded the unit be removed, yet the debit order was still collected by Cartrack for November. I've already had my insurer amend the policy to waive the need for a tracking device and want the tracking device removed asap.
The matter has still not been resolved. Cartrack only phoned at 17:30 on 26/10/22 to ask if the vehicle was available on 27/10/22, but for what purpose was not established. I cancelled the subscription and demanded the unit be removed, yet the debit order was still collected by Cartrack for November. I've already had my insurer amend the policy to waive the need for a tracking device and want the tracking device removed asap.