Distasteful service from car Track and its employees

Car track is really taking me for a fool. The app stop updating my location on Saturday the 5th of March 2022. On Monday I called and told them that the app is not updating, I then asked for the location of the car from the consultant I was in a call with. She gave the location that the car had last updated on. I told her that, that location is incorrect. She then said she will restart the device and call me with the updated location. When she called, she gave me 3 different locations, I had to pick one that is closer to me.

On Tuesday I called again, the guy who was assisting me told me that my device is faulty and will be booked for repairs. I called today and I am told that Vincent which is the person I spoke to on Tuesday only wrote a note, he did not book the device for repair.

The lady then asked me to hold as she was transferring me to the scheduling team. I held for 8minutes and a half. When someone finally picked up, she asked me to hold again and then dropped the call.

I am starting to regret the decision to remain with Car Track, the service you guys provide has changed from the one I had in the past 4 years. Can someone schedule and fix my device as I am now a bit scared of traveling around because I do not know what might happen