Dissatisfied/Disappointed Client

A friend of mine referred me to an employee for purchasing tyres . The first few calls before the purchase was perfect until I made the payment. What a nightmare! First there was a miss understanding with fitment centre then a delay with my tyres , the sad part was I needed to go to a funeral on Monday but everything was at a standstill. To make it worse the person that was assisting me on Thursday was nowhere to be found on Friday and the Monday. Finally they happen to take the tyres to the correct fitment centre, prior to the arrival of tyres I got a call from one of the supervisors to say “to better your frustration we will give you a free wheel alignment “😂😂 to show they take me for a ride …. I had already paid for what day they will offer for free 😂 then the arrival of incorrect tyres took place . Look because i had ran out of time , I told those people to fit them . Then another interesting part is that my car was not aligned 💔yet payment was done . Mind you I asked the guys at Dunlop if everything was done and I was told “YES” The same supervisor called to say I should let him know when I come back from the funeral, of which I did . Did they get back to me “NO” isn’t it im not a priority. Im so dissatisfied/disappointed like so much for “customer service “