Dissatisfied with the service

Good day

As a car track client or customer I must say Am very dissatisfied with the service from you guys. On Monday I called requesting a copy of my contract and to find out about the recovery warranty on my car only to find out my car was no longer under the recovery as of October 2024 and I was not informed. I was then told that a new device will be in the car, "cool" Wednesday I received a call from Jacob Matlala who scheduled an installation appointment for 6th July at 12:00 however no details of the technician were provided and no one has come. I have been calling to find out what is going on but I keep on being transferred to the control department If anything should happen to my car who will liable for that.