Dissatisfied with Cartrack service

I am extremely dissatisfied with the service I have received from Cartrack. My vehicle, which recently had both a tracker device and a dashcam installed by Cartrack, was sold.

On Thursday, 7 August, I contacted Cartrack to notify you of the sale and requested the deinstallation of both devices. I was assured that a technician would contact me on Friday, 8 August, but this never happened.

On Monday, 11 August, I proceeded with the sale and left the vehicle at the dealership. I contacted Cartrack again, urgently requesting the removal of the devices. By Wednesday, 13 August, the dealership informed me that the vehicle had already been sold, yet the devices had still not been removed. I phoned Cartrack once more and insisted that the deinstallation be completed at the dealership by Thursday, 14 August, at the latest. Only then was the removal finally carried out.

I now wish to have the dashcam installed in another vehicle and the tracker fitted into a new vehicle, which I will receive on Friday, 22 August. I contacted Cartrack on Tuesday, 19 August, to make the necessary arrangements. However, after speaking to four different representatives, I still do not have a clear answer on when the installations will take place.

Each time I contact the call centre, the calls last no less than 40 minutes, yet I leave without any resolution. I was promised yesterday that a technician would contact me today to confirm the installation dates for both vehicles, but I have still not received any call.

This level of service is unacceptable and highly unprofessional. I therefore request the following:

A written explanation for the repeated delays and lack of communication.

Immediate confirmation of installation dates for both vehicles, no later than Thursday, 21 August.

Assurance that this matter will be prioritized and handled efficiently going forward.

If this issue is not resolved urgently, I will have no choice but to escalate my complaint further.