Dissatisfied client

We had a disappointing experience with CardTrack’s customer service, particularly with an agent named Thato. We reached out for assistance regarding an issue with the camera system on one of our fleet vehicles, as we were unable to access the footage we needed.

Instead of being helpful, Thato was passive-aggressive, arrogant, and condescending. He argued with both my husband and I rather than trying to resolve the issue. When we asked to speak to someone else who could assist us, he claimed that he was the only one available and even stated that if we sent an email about our dissatisfaction, he would be the one receiving it—essentially making it clear that our concerns wouldn’t be taken seriously.

Additionally, it’s quite frustrating that the system seems to function properly only on Android devices. I have been unable to access any footage on my Apple devices, which is a major inconvenience.

Overall, this experience has been disappointing, both in terms of customer support and system compatibility. I hope CardTrack takes customer concerns more seriously in the future.