1 reviews | Active since Feb 2024
Dissatisfied client
I have a tracker that was installed on the 12 of May 2025, That has a camera. That is what they recommended for me.I was told it cost R288 a month.The debicheck was sent for me to aprove it was R301 to R904.then I ask why it is not R288?I was told that the first premium will be R301 the after it will be R288.On tge 14th of May which is 2 days after the sent R3803.88 debit to my bank account. They did not get that money.The gut who was helping me I did asked him about the Instalation fee ,he said no Instalation fee.but first month it Will be that R301. So received email and also sms demanding me to pay .I rep**** to their email asking fir the explanation. I was informed that it will be blocked. I have to avoid that I must pay. I send the the watsup.about this and also my car is damaged since the technicians told me that I will be called to check if everything is ok.I noticed the damage in my car next to the windscreen. I send whatsup with photos cos no one call after the instalation time check me. Then the lady called when the received my WhatsApp and she said she will escalate the Metter as she can see my photos and the screen short of my de*****eck I approved. The finance department will call me since it was Saturday afternoon they were closed already it was after 13h00. Then after few days I was called by collection department to collect the R3803.88.I ask why so much money. I was told to wait while checking , Only to find that I was debited fir 12 months including prorata. But they say they are fixing it because that was not our agreement. I was told they will call me to tell me when are they going to debit the R301. Only to find that the guy call me to collect again the R3804.00 ans msges are being sent demanding me to pay that amount. I told the guy I don't want to here anything about them I want to cancel this thing let the come uninstall they tracker. He checked and told me it's for 12 months but he can fix it.i said no I don't trust anyone from them because I was promised this was fixed.He tried to beg me not to cancel.He even offer to give me his WhatsApp number sothat we will talk.I told him he must wathApp on the very same number he called. He WhatsApp me after the call.but I ignored the msg. It wad on the 19 May 2025. To my surprise on the 30th May the debit order of R904 was sent to my bank account. And again on the 2nd of June and it make a negative charge to my account. Then I sent WhatsApp to the guy and I send to their WhatsApp number. The reply was "your balance is R3618.00. I called their number. Again explain everything thing ang tel them to cancel ti's contract and he said he can fix it fir me to be R301.I said not I don't trust the any more I want to cancel.Then he asked me if I did not agree to be debit for 12 months. I said no as a metter of fact I approved the debit for one month.I also told me about the damage on my car.He said as he tranfer ne I must tell the person who will be lelping me about cancelation. On the cancelation department I was told I have to pay about R2650 for cancelation of the contract unless there will be no cancelation. So I was angry I forgot even to tel him about the damage in my car.😠I told him this thing never worked because sing the 15nth I was blocked on their app.He told me that it is on on their side and I will also be charged for a month premium. Since it is still on until I pay the cancelation amount. ðŸ˜
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards
The Cartrack Team
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards
The Cartrack Team
I talked to 4 people just on the 5th June.Im so tired of explaining one thing a million times.
I talked to 4 people just on the 5th June.Im so tired of explaining one thing a million times.
