Dissatisfied and Dissapointed Client

I'm extremely dissapointed at the service i received from the call centre. I was able to log in to my account this morning and now 5 Hours later i get an error that either my username, password or country is incorrect. It does not give an option to reset the password so i called the call centre. They told me to call in the morning to have the password reset. I need to activate car watch now and he says he can't even activate it from his side. So his solution was for me to keep calling into the call centre to check if the car is still in the same position i left it. This is ridiculous considering the fact that i pay to have car watch as a value edded service and now that i need to have it active I'm getting no assistance. Cartrack is supposed to give me peace of mind knowing my car is safe but right now it's failing me.