Dissatisfaction with Cartrack

I’m utterly disappointed with the service you provided regarding my account. Upon cancellation of my account because I returned my car, I got the shock of my life when I started receiving emails that I owe you around R4000. I then notified you guys that I don’t owe and I’m being told that I called asking to reinstall the device in the returned car and this came as a shock to me. I asked for a call recording of the said conversation since June 2024 and I was only rep**** on the 9th of December 2024 to go to the branch and when I got there I couldn’t listen to it because now the audio is *******ed. I was told to wait and I waited for 2 hours and with no luck. Please, once the audio is back from IT, please notify me because I won’t waste my time anymore by going to the branch only to be sent from pillar to post.