Dissapointed Customer of 8 years

I started off well with Cartrack 8 years ago. It has been all good but lately i am disappointed with their ways of doing thing. To me it feels like a ****. How do you expect customers to call you every three months to test their device? What happened to you guys calling us and test the device? This new rule is a way not to pay claims and it will be making customers like myself to leave their service. I wouldn't recommend anyone who want to top up an extra admin that is responsible by Cartrack. Very disappointed. Will be cancelling my account.