Dispute Naido Tracking

Hi am not happy about how Cartrack are treating me, I joined Cartrack last year October, due to the current situation that we are facing I have to take the car back to Dealership in April this year due to the current situation that we are facing, by knowing and understand my contract agreement with Cartrack I asked them to cancel my contract due to current situation I don't have cancellation fees of R2650, then asked them to place my account on hold I'll call them to make a payment arrangement when am financially stable, as for now I can't afford or pay that cancellation fee. I emailed them three times and explain my situation, suddenly when I opened my bank account I noticed that the is a Naido tracking that has been placed on by Cartrack. Am not happy at all as I told them five times by emails, calls and watsapp but the way they treating me I don't like it and I don't appreciate it, this situation it's affecting almost every one in the country so as a credit provider you should understand and stop putting us under duress please, would you please help am not happy on how Cartrack treatment in this situation.

Would you please stop that Naido tracking on my bank account,I'll call you to make a payment with you when things are better. What you doing is not even acceptable. Am not happy on what they did as per NCPA please redo or recheck our contract as per Covid 19 rules please.