BB
Barry B

1 reviews | Active since May 2023

07 Aug 2025, 14:12

Dishonesty by Cartrack

Very poor service. No response to my previous Comment. After promising to investigate, my concern. UPDATE: Due to a breakdown in trust, I cancelled my Contract. Paid R850 on 19 July for cancellation. Agreed. On 30 July I Paid R850 for cancellation of a system I did not want. I got a notice that R3071 is still outstanding, payable immediately. A Dashcam was installed in my vehicle, after I was promised that it comes with a SD Card, to enable me to record my trips. No SD Card nor live streaming. They, Cartrack, will give me recordings in 5-minute slots. Just imagine a two-hour trip in 5-minute slots. I have to pay R680.00 if I want the Dashcam removed (which I did not want, as it does not serve my purpose) I was **** to about the Dashcam, as well as the poor response to my request for an investigation.

0
Replies (3)
Cartrack
Cartrack's reply07 Aug 2025, 14:43
Official
Good day Barry Barnes, Thank you for bringing this issue to our attention. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified. Kind regardsThe Cartrack Team  
BB
Barry B's update07 Aug 2025, 14:53
Reviewer Update
Same response as to my previous query.
Must be an automated response.
Cartrack
Cartrack's reply07 Aug 2025, 15:13
Official
We apologize for the inconvenience. The query will be attended to as soon as possible.