LJ
Lacinda J

1 reviews | Active since Apr 2021

15 Jan 2022, 22:12

Disgustinh service from CARTRACK

Our Corolla was bought in 2009. Cartrack device in and we never, ever had a single problems with the device or service.

Than we bought a Fortuner in May 2021. Called in to add it to our subscription and can you believe we had to call them out 4 times in the last 7 months because the device gives wrong readings. Last call out was actually a senior technician and still issues.

The reading is completely out and when we called for the 5th time to complain a consultant simply rep****, "no problem you may cancel but only tomorrow". Consultant further stated that we will be liable to pay a cancelation fee....REALLY....for a device that doesn't serve us a purpose at all?

0
Replies (1)
Cartrack
Cartrack's reply16 Jan 2022, 06:33
Official
Good day, 
We note your concern. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be resolved. 

Kind regards 
The Cartrack Team