Disgusting Service of all time 1

The service im getting i can't even describe it this should be a lesson to everyone out there.

I've been with cartrack for almost 2 years on Sunday the 13th of August 2023 i notice that my car is not tracking on my phone app since 25 of February 2023 mind you im paying im monthly subscription, then i called the cartrack i spoke to Bonga and he promised me that the technician will contact me on Monday then nothing till i wrote my complain on FB MESSAGE. THE REPLY CAME saying i need to pay R580 cause they notice my unit is out of order i told them I'm not paying that rather cancel my subscription they told me i need to pay R600 to cancel because my contract is not yet matured i really need a better service than this. What about the 7 months that i was paying? What if my car got stollen during that period? Am i the one who suppose to know if the unit is working or not? To me thats a disgusting services... I can't even trust Cartrack now..