DISGUSTING SERVICE FROM CARTRACK

My car was ****** on the 30th of January, they are unable to trace it even though I have been paying my premiums since 2012. The recovery fee that they are referring to - ONLY AVAILABLE FOR THE FIRST 3 YEARS OF THE POLICY AND THEREAFTER NO RECOVERY FEE.

Everytime I give them a call, they will call me back which to date they have not but these guys were taking money from my bank account every month!

I want my premiums bac****!!