Disgusting Service from Car track. Bunch of ***** and ********!

Terrible service ever. Absolutely disgusting....I have been a loyal customer for Car Track for the past 14 years and never had a claim or skip payments but the service received from them is unacceptable...couple of weeks ago had issues with vehicle battery and only realized when i tried to start and battery was flat..No battery failure message received or a call from car track notifying me of this and when i called in to query i was told that my device is faulty and last tracking was last year November 2021 what nonsense is this? As a service provider they are blaming me the customer for not testing my tracker but payments are going through each month ? what am i paying for if my vehicle is not being monitored??? As if that was the end of my nightmare i was told that i need to pay for them to come check their own device....Then i agreed to an upgrade No one showed up after making and appointment for fitment and no one bothered to call me to rearrange....When you call the so called customer care they keep you on the line and sometimes promise to call you back and no one does..Car Track is just a ******* and their service is terrible. If my vehicle was ****** in the past five month surely we would be up and down in court debating who is at fault ..This is total nonsense!