Disgusting Service from Car Track

I had car track installed beginning of February 2024, the sales person was very helpful, and the following day the tracker was installed. Thats where the service stopped. I got debited twice on the amount to go off for the month, I returned the debit order, only to get constant messages saying that I hadn't paid. I then did an eft to pay the amount they said was owing (which I wasn't) and then a few days later they again debited my account to take the same R99.00 off. Not to mention, a few days before I received a call from their call center asking me when they can debit the R139 off my account when I signed up for the R99.00 package. I called the office in Pinetown / Hillcrest and asked to speak to the manager, the lady who answered the phone refused to give me the managers contact or put me through and left me on hold for 20 minutes. There was no explanation which I also tried to get on how to report my car ****** should this happen as there is no function on the app to do this. I was promised two months free should I refer someone, no mention of this, just constant debit orders going off. Despite me constantly emailing and calling the sales person who assisted me.

My son had his tracker installed, no job card was given for sign off. Getting a tracker certificate was a mission. He sold his car last week Thursday, and requested them to remove the tracker from the old vehicle to the new vehicle, They first told him it was R800.00 to remove the tracker, now today, after him trying to get hold of someone in the call center its gone up to R900.00. And still no feedback when the new tracker will be fitted in his car.

The service and follow up feedback is shocking. I changed from Matrix Beame for better services and all I have had is a headache and awful service from this company.

One department dosnt know what the other department is doing. And when you complain they become rude.