Disgusting Service

On Monday the 12th of July 2021, I was in a compromised situation of hijack attempt between Polokwane and Lebowakgomo, I reached out for my panic buttons and had no response from my Cartrack, now as fuming as I was I called Cartrack the following day and they told me that my device has not been working for a while, I then asked them to pickup when last was it responding that they picked up my vehicle and to date I have not received that information, I need to know this because I demand a full refund of the services I paid for which were not rendered. The consultants for 2weeks now send me from pillar to post, I have been a long serving client and I cannot believe Cartrack can stoop that low... I demand my answers (Travel Log) and full refund