Disgusting Service - De Re of a tracking device

Good day,

I would like to inform you that your shocking service has gone to a new level.

2 weeks ago I requested a de re, this is where the fun all started.

I was asked for security reasons to explain where the car is, I confirmed this, R294 and R870 was deducted from my account. 1 is the monthly fee and the other is the de re fee,

I waited a day, you people didn't get back to me.

I then called again to ask what was going on and you people proceeded to tell me that the car was in E****wa eastern cape!!!!! What the hell is this? You are a tracking company, I was looking at live feed of my vehicle in Bryanston where I left it on the 29th of May 2026, but somehow you had it in E****wa. Total loss in faith from this point on.

I called AGAIN asking for the de re to be confirmed, I booked 4 times for Saturday the 6th of June 2026 for 12h00. I waited until 13h00. I got a call at 15h00. Total lacklustre attitude and blase about being 3 hours late.

You have deducted my money and given me NO service, zip, zero, naught! And I am expected to just book with you people again?! How do you expect me to just accept that I have been treated like another cash *** number on your monthly billing system?

Not so much as a courtesy call to explain why?

I asked for a supervisor to call me but that was 3 days ago, clearly business doesn't matter to you and for this sake, I would like my de re money paid back as well as the monthly fee refunded as you are currently offering me ZERO tracking on my car. I am no longer interested in ensuring my vehicle is tracked by you as your system clearly does not work - Bryanston = E****wa? What a joke.

Just for the record, the de install was carried out but to reinstall it has been a nightmare! You have your device back now you drag your feet in getting it re fitted, but as long as you get your monthly fee then you are happy.

Thanks for the great service team cartrack!