CT
Chris T

1 reviews | Active since Apr 2025

04 Apr 2025, 11:47

Disgusting service Cartrack

Service was disgusting. Or let me rather say, you can't complain about their service as you don't receive any.

We bought two new vehicles, my wife being an existing customer referred me as the insurance required Tracking on both now. Waited a month before they could do the supposedly installation for both vehicles. Needless to say, they never pitched on the date. No call, no msg that they can't come through, both my wife and I took time off to be at home for the installations. They phoned three days later to book a new appointment a week later, never pitched again and no comms. We received a third date and still they didn't pitch... nor communicate.. Three times we had to take off work for the installations. They make sure to tell you that they will charge R600 per callout if you are not there for the installation but it is fine for us to have to take time off work and just get a SORRY For The Inconvenience..bla bla.

Now they have the audacity to charge my wife over R2000 for cancelation and say that we will be listed if we don't pay.. that will be the day... They can pay us for taking time of work... R600 per vehicle x 3 .. that will be R3600

We decided to contact another tracking company and the installation was done within two days after we called.. even gave us a discount.. now that is what you call service..

I would not recommend Cartrack to anyone.... your service is disgusting.

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Replies (1)
Cartrack
Cartrack's reply04 Apr 2025, 11:54
Official
Good day, Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified. Kind regardsThe Cartrack Team