TR
Theo R

1 reviews | Active since Aug 2025

28 Aug 2025, 13:13

Disgusting service and a hazard to our safety !

Most disappointing service. They installed a car track and it’s not working , they put me on a package and nothing was activated. It’s a risk for customers to subscribe to Cartrack. Nobody knows what’s going on. I called over 7 times. My car was not picking up in the app and yet a new unit was installed on Monday 25/08/25. In the event the car is ****** who is liable for that ? Last year they intakes a tracker on my scooter and they technician damaged the scooter body and stuck it with super glue. I tried to complain yet no response. This year I decided to add them on my car and now the tracker doesn’t work. The charge me for a package with car watch etc and it’s not activated. They call in numerous times asking for for scheduling installation of the tracker even after it has been installed. They are a huge mess! Our lives are valuable and it’s very evident this company does not value their customers! Half of the agents can’t even speak clearly

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Replies (3)
Cartrack
Cartrack's reply28 Aug 2025, 13:18
Official
Good evening Theo Ramsewak 

Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.

Kind regards
The Cartrack Team
TR
Theo R's update28 Aug 2025, 13:46
Reviewer Update
Please investigate in the meanwhile we hope South Africans don’t support this company until we see significant change. Your company is not giving us peace of mind or any form of security. From the behaviour of your service representatives we can clearly see that you guys do not care about or safety or the vehicle. I would like your technician to to come check the unit within the next 24 hours or else I’m canceling and I’m going to do a review on tik tok with my 25k followers!
Cartrack
Cartrack's reply28 Aug 2025, 15:38
Official
We sincerely apologize for the inconvenience caused. The relevant steps are being taken to clarify this matter. 

Thank you for patience
The Cartrack Team