jK
johan K

1 reviews | Active since Dec 2023

07 Dec 2023, 11:12

Disgusting service

So unhappy with the service I received from this circus of a company. 1.The sales person I delt with wasn't professional or very helpful, he sounded half asleep and didn't have a care in the world in assisting me. 2.The installer of the device wasn't professional and spoke and treated me like I'm his friend and like he was doing me a favor by installing the tracking device. 3.I had to send my car back to the dealership because I was having issues with the vehicle and they said they going to give me a new vehicle, so I phoned cartack and told them the situation and again the guy didn't care and didn't seem to understand and then he says I will have to pay R900 just to uninstall and reinstall the device which is a lot and I don't think its worth it, I then send a message to cartrack saying I'm not happy and want to cancel and nothing happens, I phone in and spoke to a lady about canceling and why i wanted to cancel but again didn't give a damn and kept on saying how much i must pay to cancel and if I accept it which I didn't for the 3rd time her asking. Im so disgusted by this "Company" and their staff, such a disgrace.

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Replies (2)
Cartrack
Cartrack's reply07 Dec 2023, 15:22
Official
Good day,   Thank you for bringing this to our attention. and please accept our apology for the inconvenience.  Your review has been sent to the relevant department for further investigation and we will contact you shortly.  Kind regards, The Cartrack Team 
jK
johan K's update12 Dec 2023, 10:23
Reviewer Update
A lady from customer care phoned saying they sorry blah blah blah and that they will lower the price for the deinstallation and reinstallation and also I can pay it off, I told her to contact the dealership as my new vehicle is there and I want everything in an email that we discussed, I confirmed with the dealership and they made arrangement's for the morning at 9 to come and do the work.....no email sent, technician never showed up and at 16:00 they phoned the dealership saying they didn't have anyone to come out and they will reschedule.....nothing further, I received multiple calls a day that was dropped from Cartrack and now I get a call they want the payment for the deinstallation, I said no and I want to cancel, so ****ed off and she couldn't even assist me with anything further except i have to pay the money for work that wasn't done!!! I AM NOT PAYING TO CANCEL FOR **** SERVICE!!!!!!!!!!!! CANCEL NOW OR I TAKE THIS FURTHER!