Disgusting service

Title: Extremely Disappointed with Cartrack's Poor Service

Rating: 1/5

I'm writing to express my disappointment with Cartrack's service after selling my car on October 14, 2024. Despite paying for a transfer fee of R890, I've experienced unacceptable delays and lack of communication.

Background:

- I called Cartrack while the buyer was still with me to cancel or transfer the contract. - I was told cancellation wasn't an option without paying a fee, so I reluctantly agreed to transfer to another vehicle for R890. - I emphasized the urgency, stating it needed to be done within 24 hours.

Issues:

- The transfer fee was debited from my account, but no follow-up calls were made to arrange the tracker installation in my new vehicle. - The original car is now in Mpumalanga, and I'm concerned about how this will affect the transfer process. - Monthly installments are still being deducted, despite me no longer owning the vehicle. - My new car in Durban remains vulnerable to theft/hijacking without a tracker, despite being fully paid for.

Failed Attempts:

- Multiple calls to Cartrack and the scheduling department have gone unreturned. - No one has contacted me to schedule the deinstallation or reinstallation of the trackers.

Conclusion:

Cartrack has failed to meet their contractual obligations, prompting me to terminate their services immediately. I've instructed my bank to stop all debits and request a refund for payments made. The service is shoddy, and I wouldn't recommend Cartrack to anyone.

Additional Actions:

- I'm cancelling contracts for my other vehicles with Cartrack due to this poor experience. - All interactions are recorded, verifying the authenticity of this review.

Recommendation:

Avoid Cartrack due to their inefficient service and failure to prioritize customer needs. I will post this experience on other platforms and let the people know who they dealing with. Timothy Reddy