Disgusting service

Our car got ****** in the early hours of the morning I missed a payment for 1 month In that case I was told I need to pay R25000 inorder for them to trace our vehicle…they said I can pay R10000 upfront as they can see where the vehicle is located they will then fetch the car and take it to the police station where I need to pay the reminder of R15000. At that moment I don’t have R10000. I spoke to an agent and they reassure us that they can still see the vehicle and they know the exact location, once I make the payment they will then fetch the vehicle, again they reassured me more than twice, I made a loan of R10000 and made an immediate payment to car track After that they sent me a form to fill out and requested for my car details to prove that it’s my vehicle, at that moment they still kept on reassuring me that they can see the vehicle, once I make my payment they will then send the ground team to fetch it. After making the payment, car track went silent all I was told was, they will update me about everything that’s happening. Again, I was the one that kept on calling because an hour would go by without them being in contact with me. After calling a few times they then said they are at the location and still “LOOKING” for the vehicle. I was confused right there and there because they said they can see it during our telephonic conversation. After a few hours of going back and forth, I received a message stating that they couldn’t find my vehicle however they will be on the lookout. I’m guessing after making the R10000 payment, the tracker on the vehicle got disconnected( LOL), I called after I received that message and I was told the vehicle has been disconnected, how is that a coincidence? I then proceeded to request for telephone conversation I had with the agent that kept on reassuring me that after the payment “the vehicle will be recovered” in his words and that the grounds team are on the matter as we spoke, they denied providing me the telephone conversation and stated that I needed to go to their brunch so that I can listen to them. I need those recordings for my insurance as well.

Car track is faulty at that, whenever you use the app it glitches and does not give the location of your vehicle. I should’ve ended any business with car track they moment I discovered that they are not reliable and that one day I’ll face serious issues with them.

Well here I am today with a loan that’s outstanding of R10000 and no vehicle or any update nor traces

I’m disgusted and would advise people to change their car tracker to a better company cause one day you will find yourself stressed over your ****** vehicle and car track not doing their job