DISGUSTING CUSTOMER SERVICE FROM CARTRACK

I logged a complain to Cartrack on Sunday 14/06/2020 at 10h00. I was told the Technicians does not work on Sundays but my call will be attended to 1st thing Monday morning. I have been calling Cartrack since 08h00 Monday morning, been on the phone for +-4 hours already, spoke to 8 different people, and no joy or help. Now that I request to cancel the contract - after 4 weeks, I am told by Tsephiso that I cannot cancel unless I pay a R2650.00 - COMPLETE ******* FOR BAD CUSTOMER SERVICE AND UNPROFESSIONALISM FROM CARTRACK. Is this really service that 1 has to pay for where a Technician cannot even find a simple address. I fear to think what will happen when I have a life threatening hijacking incident and call Cartrack for assistance. The Manager Mahesh and everyone else I am trying to get help from, has attitude and makes me as a paying client feel like I am the BIGGEST BEGGAR AND FOOL for help from Cartrack. I have NEVER EVER had such disgusting services from any entity that I dealt with. and now I am stuck with this for the next 36 months as I am not paying R 2650.00 cancellation fees. Carstarck staff has no respect for clients time.