Disgusting customer service

According to my app my car has been parked outside my house since the 13th Dec 2019, I called in two weeks ago to report it and to date nobody has contacted me to schedule an appointment for technician to come and fix the issue! 1. As part of the service I am paying for would it not alarm you that my car has been in the same position for almost 3 months? 2. After trying to call in all week to follow up on the matter I either get put through to the wrong department or as soon as I reach what I assume is the correct department my call gets hung up. If not that I am holding to get through to your scheduling department for a GOOD 1HOUR. 3.I could be driving in the dodgiest of areas and not once have I received to confirm Safety or anything for that matter SO WHAT EXACTLY AM I PAYING R200 monthly for ?