Disgusted with Car Track

I have had numerous issues with car track. you are debiting me every 2nd day. i have been calling from last month to have the issue resolved however nothing has been done. i called in again on Friday and spoke to a manager by the name of Donald he advised me that he has stopped my debit order and to my surprise i was debited again on Saturday. i called in on Saturday and Donald refused to take the call he continuously advised agents to tell me he is not available. 1 agent did put me through to Donald and he hung up on me when i asked him why he does not want to speak to me. i called back today ( Monday) and Donald the MANAGER hung up on me again and refused to take my call. all i wanted is a refund for all the money that you have taken from me however the MANAGER DONALD in your accounts department is absolutely pathetic. i have requested for every call recording that i have been making to you from last month and nobody could tell me when i would receive this. you have caused me a lot of inconvenience and over R800 in my phone bill making calls to you. DONALD is the worst and should not be a MANAGER. absolutely disgusting behavior from the manager