Disgusted by unprofessional staff and being taken for granted as a customer.

I have been with Cartrack for the past 5 years plus. Late last year I called requesting a suspension on my services seeing that I was on a month-to-month contract, the agent advised me that she is not sure of what to do and will make clarity and get back to me and I begged she gets back to me as they have a tendency of saying that they will get back to me. Days later I call seeing that I have not received the call and did not want any debit orders going through my account. The agent on the line by then advised that I needed to serve a 22-day notice and my question was how when I am on a month-to-month at this stage. I then submitted that they stop my services, and I was not happy that the first agent failed to educate me correctly and if that I was done, I would have made an informed decision.

The agent online then advised that they will listen to the call and revert back to me, in the returning the call, she then advised that I want to suspend my service cause I said I want to go drink Savanna and I told her that I was in a humorous conversation with the first agent and that should not excuse the fact I was not correctly educated by the agent, the agent failed to come back to me and that I want the service to be suspended. The agent said will make clarity with a manager and get back to me. Weeks go by without a call from the agent and a debit order is put through my account which I reversed! and Cartrack continued to debit, and I continued to reverse the debit until I blocked them as they were working against my account.

3 months down the line I receive a call from the collections department and my response to them was, did you investigate my query has it been sorted out? the collections agent transfers me to account, and I spoke to an agent who advised that me that management requested the second agent to suspend my service and will make clarity with that agent and get back to me. I further advised that with said, I am willing to pay the 22 days' notice given that the other amounts billing beyond the management instruction to suspend the service are reversed.

The agent has since not gotten back to me and Cartrack has then taken it upon them to hand me over to a collection's agency without resolving my query internally as the error in on their side. I now find myself disgusted by the unprofessional staff and that I am being taken for granted as a customer.

Cartrack, you did not make a favour with your service. I choose you as a trusted service provider. My submission to you is that you retrieve my account from the collections agency, resolve my query and I will the pay what is due at the point of management instructing that my service be suspend.

I await your meaningful response.

Mpho Ngakane