Disgusted by Cartrack’s Incompetence and Ongoing Harassment – This review is on Behalf of My Husband

We have been dealing with Cartrack’s utter incompetence and harassment for months now.

We sold our vehicle in May 2025 and immediately contacted Cartrack to process the change of ownership. A consultant sent us the forms, which we filled out and submitted along with all the new vehicle owner’s details. Weeks later, Cartrack had the audacity to tell us that they sent us the wrong forms, and that my husband is still liable for the monthly payments.

Let that sink in – their own staff member made the mistake, but instead of owning up and fixing it, they’re punishing us for it. Since then, I’ve personally made multiple phone calls and sent several emails on Shels’ behalf. Not once has the issue been resolved. Not one call has been returned. Not one manager has followed up, despite repeated promises.

We are now being called daily and aggressively pressured to pay for a contract on a car we no longer own – even though the change of ownership was submitted back in May. Cartrack continues to take unauthorised debit orders from our account, and we’ve been threatened with blacklisting. This is not only unprofessional – it’s *********.

Every time we speak to someone, they apologise and promise to escalate – but nothing happens. We’re tired, frustrated, and frankly disgusted by how we’ve been treated.

This entire mess is due to Cartrack’s negligence, and yet we are the ones paying for it – literally. I would never recommend Cartrack to anyone. The service is non-existent, and the way they treat customers is shocking.

Sort this out!