GS
Gina S

1 reviews | Active since Mar 2019

20 Oct 2022, 08:10

Disgusted and fuming by cartrack

I am so shocked and disgusted by cartrack.

I called them 2 months ago canceling their services and they sent confirmation that it has been done. I was told that there is a cancelation fee which I made an arrangement for for 3 months. What car track did after was disgusting. They kept debiting my account every 2 weeks without warning even with an arrangement in place for monthly for the cancelation fee. Even after they recovered their amounts they still continue to debit and when I called I was told about 15 to 21 working day, keep in mind we talking about amounts over R500 and 1 was R900. I called them again spoke to a Thabo and I asked to speak to his team leader and he said her name is Francinah, when the call was transferred the Ext said this person is busy then the line was disconnected. I am fuming right now.

I want my money and I will also cancel the other car I have with them. This is such disgusting service and I will also tell my loved ones that I convinced to sign with you to also cancel so that they don't go through what I am currently faced with you.

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Replies (1)
Cartrack
Cartrack's reply20 Oct 2022, 09:44
Official
 Good day, 
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.

Kind regards 
The Cartrack Team