MN
Madela N
1 reviews | Active since Dec 2018
13 Oct 2023, 20:08
Disgusted about Cartrack coerced scheme for additional benefit without consent
I have three vehicles insured and have 3 contracts with Cartrack, per NGOZ000142. I have been honouring my monthly subscription, until I received a call about activation of road assistance and downloading of an app with no additional costs, few day later received notification of installation which I did not give consent on and further debited my account. I refused such and hoped that customer service as they claim will look at the matter, I’ve received interchangeable call before 08h00am or after hours, day after day I receive calls, if it is not accounts it’s client services, what a disgusting service and will take up with other ombudsman scheme
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Replies (1)Cartrack's replyOfficial
13 Oct 2023, 20:42Good day Thank you for your feedback and bringing your concern to our attention. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified. Kind regardsThe Cartrack Team
Cartrack's reply13 Oct 2023, 20:42
Official
Good day Thank you for your feedback and bringing your concern to our attention. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified. Kind regardsThe Cartrack Team
