Disgusted

I have signed the contract with you in Mid September 2022 and I REGRET SIGNING UP WITH YOU. I am not happy at all. The tracking Unit was fitted on 16/09/22 but it only worked 2 times (27/28Sept 2022) on my end (APP) . That was after there was a tech who came out to look at it, that time my account was debited. I called for testing after it was fitted and I was advised the ignition had to be on because it was still at the dealership. I was unable to test it.

On 20/09/22 I called the call center to do unit testing. Two agents were able to see where the bike was, one said it was in Newton park, that time i was long gone in Newton Park, second one picked up at Marine Drive, Caltex drive, Marine Towers, that time my driver had not even started working. It was in the morning around 9.

I stopped calling for assistance for a tracking unit, I asked for assistance for my APP because I cannot see the bike when it is online, it was the only time I was advised that unit tracking is faulty. It was booked for repairs. I was wondering why 2 agents were able to see the bike when the unit was faulty. I called the call center again and a lady answered and she said "OBVIOUSLY we are not going to see if the unit is faulty, it's booked for repairs" I am not sure how that was obvious because I do not work for Catrack, i am a new client, who was hoping to use you for my other bikes and can i also be assisted with that so that i wont have to bother the call center if it was obvious, i do not want to look stupid to your call canter agents.

I do not know what service I am paying for. Unit stopped working again on 29/09/22 my account is debited, no call yet received from techs for an appointment since Friday morning.

There is a lifetime maintenance I asked to be taken off because the unit is still under warranty. I never understood it's gonna be an additional R30, immediately after seeing the debit notification i called to find out what it is for, I asked for it to be taken off.. About 3 agents I spoke to, I told them to take it off because they kept mentioning it. I wish your agents can at least be honest when they do not know how to do something, they can either ask from someone else or refer to the right department.

May i Please have lifetime maintenance taken off my account, I was advised the unit is under warranty for a year. I am not sure why it was contacted to be sold and I did not even accept the debit on my App . please move it, i will apply for it when the warranty is over. I sent this email on Sunday to ***, no response yet.. Your call center is still transferring me in all these departments . I waited till the call got call. I contacted you on facebook. I was promised a call but nothing yet. CARTRACK what do I have to do to get this service that I am paying for