Disgusted

A debit order of mine had went unpaid with cartrack, when I had taken out this contract with them I had informed them to please debit my account on the 1st or 2nd of every month a lass they go and debit my account on the 30 or 31st.

On Friday I received numerous correspondence advising me that my debit order had went unpaid please could i make payment asap via eft or credit card. They had sent me fnb banking details as well. I had done an act from my fnb account to theirs only to wake up this morning and receive and sms of a debit that has gone off my account again with an extra charge without any notification.

When I had called the accounts department they advised me that they are not sure if they will refund my money and if they do it will take 14 to 40 days to be refunded.

Cartrack is ever so quick to take your money......but when it is time for them to repay money due to you it becomes an issue or lengthy process.

This is not acceptable. I am livid as I had budgeted myself and now am R300 short.

Every time you call them they will give one numerous stories about why this or that can't be done.

Really disappointed