Disgusted

I have been client with car track for 3 years this year and wow ?? I am appalled by their services.they went and changed my contract an didn't inform me and when I asked how was I to know that the developers stopped the function for me to see where my car was in 2020.i was told I needed to call,like seriously you make changes and not communicate with the client and I'm to blame. Musa said sales should help, kanjani because I'm not a new client then I asked for a formal letter stating that I cannot get a report for 2 days in writing and stating the reasons why I can't get it. I was then transferred to control room and spoke to a Vincent who wanted to transfer me back to fleet and oh wait for it he said "I will escalate and give you a call back" he still haven't called me. Yet they are quick to debit my account.you are not going to be paying me anything, the least you can do is provide me with what my insurance needs as you failed to update me on the changes when they were made.