AP
Altus P

1 reviews | Active since Sept 2023

12 Aug 2024, 15:39

Disgraceful

Absolutely disgraceful, we have been given the run around about the re installation of our unit. It has been 4 weeks now and still it is only promises.

The only reply we get is that the case has been escalated to the relevant department in KwaZulu Natal. But yet nothing happens.

The installation company that is a third party installers has phone last week Wednesday and made an appointment for Thursday. Thursday late afternoon we get a call that they must postpone it to Friday.

So Friday came, guess what.....no phone call, no one arrived to do the installation. Yet again we contacted the company with a query. Same as before, "sorry for the inconvenience, we have forwarded to the relevant department".

Absolutely a disgrace of a company....won't see business from us again. Please don't sell your vehicle and rely on them to do a re installation.

Debit order stopped and will revert to a different company for their service.

0
Replies (1)
Cartrack
Cartrack's reply16 Aug 2024, 11:35
Official
Good day,

Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.

Kind regards
The Cartrack Team